# Assigning a conversation

Based on the context of the conversation, your chatbot will assign the customer's question to a department who is best-suited to answer the query. For instance,&#x20;

**Department dispatch**

Teammates can also update their profile information and be assigned to specific departments so that each conversation can be routed to the right product expert on your team.

#### Team directory & Teammate profiles

Teammates can browse through the entire organization and team directory to reassign conversations to the appropriate department or team member.

#### Teammate role prioritization

As a team administrator, you can assign roles and grant permissions to specific team members, dispatch conversations, invite or delete team members, change settings, etc.

#### Teammate notifications

Teammates can opt in to receive push notifications when conversations are assigned to them to ensure quick responses.
