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    • ✨Best practices
    • Assigning a conversation
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  • 🎛️ CHAT SETUP
    • Overview
    • Heyday Chat
    • The Code Snippet
      • Integration in the HTML code
      • Integration through a Google Tag
    • Customizing your Chat
      • Configurable Attributes
        • Client ID
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        • Automatic Department Assigning
        • Widget State
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        • Minimizable
        • Set Cookie Rules
          • Cookie Expiry
          • Cookie Consent
        • Passing Client Data Post-initialization
        • Adapted script format for Google Tag Manager
      • Widget Position
      • Widget Appearance
    • Event Tracking
    • How to Integrate Heyday Webchat into a Native App
    • How to Integrate Facebook Chat if you Already Call the SDK
  • 🔗CHANNELS & FEATURES
    • Channels
      • Heyday Chat
      • Facebook Messenger
        • Creating a Facebook Pre-Production Business Page
        • Facebook Guest Mode
        • Flashing Messenger Chat Window
        • Facebook Self Onboarding
      • Google Business Messages
        • Non-Local Entry Points
        • Connecting your Google Account
      • Instagram
        • Creating an Instagram Business Account
        • How to Grant Access to Your Instagram Account
        • Instagram Self Onboarding
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        • Security Prerequisite
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      • Email
        • Automatic Forwarding
        • Testing the Email Channel
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          • How to Create and Configure a Custom App
          • How to configure needed permissions
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        • Magento
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          • SalesForce Service Cloud
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        • Store Locator - Self Onboarding
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        • How To Set Up a Notification Link
      • CSAT Survey
        • Chatbot CSAT
        • Teammate CSAT
      • Wait Time Management
      • Appointment Booking
      • Loyalty Program
      • Back in Stock Notifications
      • Price Drop Notifications
      • Product Recommendation Quiz
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  1. TEAMMATES
  2. Understanding the Inbox
  3. Primary & Other

Open Conversations

This tab gathers all current open conversations handled by teammates.

PreviousNew RequestsNextAssigned to Me

Last updated 3 years ago

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