Assigning a conversation

Based on the context of the conversation, your chatbot will assign the customer's question to a department who is best-suited to answer the query. For instance,

Department dispatch

Teammates can also update their profile information and be assigned to specific departments so that each conversation can be routed to the right product expert on your team.

Team directory & Teammate profiles

Teammates can browse through the entire organization and team directory to reassign conversations to the appropriate department or team member.

Teammate role prioritization

As a team administrator, you can assign roles and grant permissions to specific team members, dispatch conversations, invite or delete team members, change settings, etc.

Teammate notifications

Teammates can opt in to receive push notifications when conversations are assigned to them to ensure quick responses.