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The prioritizing feature allows teammates to reference chats that may require further assistance.

How To Prioritize a Conversation In Chat

Among the six options on the top right of the chat view, clicking on the second symbol
defines the conversation as a priority.
Once you prioritize a conversation by clicking on
, the conversation will be saved under the Starred section in your Heyday Inbox.
If you would like to un-star the conversation, just click on the star a second time, and the conversation will no longer be under the Starred section.