How To Set Up a Notification Link
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A great way to prompt customers to use the shipment tracking updates is to provide a subscription link for notification opt-ins inside Facebook Messenger.
For instance, a link similar to the one below can be added to an order confirmation email.
Get the latest update on facebook messenger
<fb_page_id> -----> Facebook page ID
<id_type> ----------> Defines whether the id is a shipment tracking (from the shipping carrier) or an order ID (from the brand). Permitted values: TRACKING_ID, ORDER_ID
<id> ----------------> Shipment tracking ID or order ID. This ID should be different for each order and must be embedded in the link.
<locale> ------------> Language used to communicate with the customer. Permitted values: en_CA, fr_CA
The content of the link (URL) must be structured as follows: <fb_page_id>?ref=BOT_OPTIN::SHIPMENT_TRACKING::<provider_type>::<id_type>::<id>::<locale> Only the parameters between <brackets> have to be modified. Below is the definition:
<provider_type>---> Tag associated with the shipping carrier. Contact to know the tag associated with your shipping carrier.