Sales attributions is a report provided by Heyday to highlight the contribution of the chatbot and the teammates to online purchases.
It allows brands to track sales made via chat (or with the help of the chat)
--> Sales from product added to cart from the chat
--> Sales made from the website for customers who use the chat
The goal is to map a sale made online to the last teammate that the client has communicated with, via the chat, as well as map it to the chatbot.
It creates engagement with commission tracking for sales teammates on the chat while enhancing:
--> Commission attribution
--> Performance monitoring
--> Training purposes