Using emails with Heyday is as easy as any other channel. New emails from your customers appear in your inbox. You can track chat and email conversations in the same view and ensure that you don’t miss anything.
You can differentiate between channels in the Channel column. Emails can be identified by the envelope icon.
See all emails from the same customer in one conversation. No need to search for old tickets, they’re all centralized in the same place!
Create templates to streamline your communications. Create and access them by clicking the Template button.
Flexible reply in conversations
When two emails with different subjects are received from the same customer, both will appear in the same conversation.
The teammate can select which email to reply by clicking the reply button in the conversation view.