The Facebook Messenger channel offers an open bridge of communication for brands who want to stay connected with customers on their mobile devices.
- Keep conversations active inside customers’ Messenger inboxWhen your customers start a chat via Facebook Messenger with your brand, the communication door is officially open. You and your team can chat with the customer via Messenger, as long as you respond within the first 24 hours.
- Deliver shipment status notifications directly to customers’ mobile devicesKeep your customers up-to-date with important updates on their most recent purchases. Shipment, back-in-stock status notifications can be delivered instantly via Messenger.
- Allow any customer to interact with your brand from Messenger while in Guest Mode Facebook’s Guest Mode option allows customers to chat with you without the need to authenticate or log into an account. Conversations via guest mode stay active for 24 hours, or until the user chooses to close the chat.
- Be present on one of the most popular mobile messaging apps in the worldFacebook Messenger has 1.3B monthly active users worldwide, making it one of the most used messaging apps with WhatsApp and Instagram.