Facebook Messenger

The Facebook Messenger channel offers an open bridge of communication for brands who want to stay connected with customers on their mobile devices.

Benefits for the brand:

• Keep conversations active inside customers’ Messenger inbox

  When your customers start a chat via Facebook Messenger with your brand, the communication door is officially open. You and your team can chat with the customer via Messenger, as long as you respond within the first 24 hours.

• Deliver shipment status notifications directly to customers’ mobile devices

  Keep your customers up-to-date with important updates on their most recent purchases. Shipment, back-in-stock status notifications can be delivered instantly via Messenger.

• Be present on one of the most popular mobile messaging apps in the world

  Facebook Messenger has 1.3B monthly active users worldwide, making it one of the most used messaging apps with WhatsApp and Instagram.