Conversations Report

All conversations report.

This report is meant to give an overview of the traffic that is going through the chat, along with who is handling it and whether it is being well covered. Should include all engaged conversations, including ones which are still open or left unattended.

Following the order from the report excerpt above:

Last channel type
Last channel id
Last channel name
Country
Conversation start time
Conversation end time
Last teammate assigned
Last assigned department
Initial response time within business hours
Initial response time all hours
Total subsequent time all hours (new)
Total subsequent time within business hours (new)
Total teammates participation time all hours
Total teammates participation time within business hours
Total customer messages
Total chatbot messages
Total teammate messages
Last teammate csat 0-100
Last chatbot csat 0-100
Last chatbot csat comment (new)
Conversation status
Sales made
Sales or Support
Language
Conversation URL
Blocked conversations
Customer email
Beta conversation score

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Last updated 2 years ago

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