Business Hours

Business hours are set from 9 A.M. to 5 P.M in the EST timezone by default.

To update business hours

  1. Go to your settings > General > Business Hours

  2. Select a timezone from the Timezone dropdown

  3. Revise Business Hours according to teammate/support availability.

  4. Hit Publish changes

If you offer 24 hour support, set your availability from 12 AM to 11:59 PM

By updating business hours, you

  • Trigger Absence Messages to let customers know your availability

  • Communicate effectively when customers can expect a personal response to their support requests

  • Ensure accuracy in reporting and analytics such as SLAs

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