Business Hours
Business hours are set from 9 A.M. to 5 P.M in the EST timezone by default.
- 1.
- 2.Select a timezone from the Timezone dropdown
- 3.Revise Business Hours according to teammate/support availability.
- 4.Hit Publish changes
If you offer 24 hour support, set your availability from 12 AM to 11:59 PM
- Communicate effectively when customers can expect a personal response to their support requests
- Ensure accuracy in reporting and analytics such as SLAs
Last modified 1yr ago