Business Hours

Business hours are set from 9 A.M. to 5 P.M in the EST timezone by default.

To update business hours

1. Go to your settings > General > Business Hours

2. Select a timezone from the Timezone dropdown

3. Revise Business Hours according to teammate/support availability.

4. Hit Publish changes

If you offer 24 hour support, set your availability from 12 AM to 11:59 PM

By updating business hours, you

• Trigger Absence Messages to let customers know your availability

• Communicate effectively when customers can expect a personal response to their support requests

• Ensure accuracy in reporting and analytics such as SLAs