Team's Report

This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by agent. It should be built based on choice of date and only contain closed conversations.

Following the order on the image above:

• Teammate

• Channel type

• Total conversations handled

• Average initial response within business hours

• Average subsequent response within business hours

• Average total resolution within business hours

• Average teammate messages

• Satisfied

  • very satisfied / satisfied

• Neutral

• Dissatisfied

  • dissatisfied / very dissastisfied

• Total survey response

• Total products sent

• Total sales made

Do you need help to interpret the report?! Do not hesitate to contact our support team [e-mail] 👈 or your success manager 👉 [e-mail]