Team's Report

This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by agent. It should be built based on choice of date and only contain closed conversations.
Following the order on the image above:
  • Teammate
  • Channel type
  • Total conversations handled
  • Average initial response within business hours
  • Average subsequent response within business hours
  • Average total resolution within business hours
  • Average teammate messages
  • Satisfied
    • very satisfied / satisfied
  • Neutral
  • Dissatisfied
    • dissatisfied / very dissastisfied
  • Total survey response
  • Total products sent
  • Total sales made
Do you need help to interpret the report?! Do not hesitate to contact our support team [email protected]
or your success manager
[email protected]