Team's Report

This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by agent. It should be built based on choice of date and only contain closed conversations.

Following the order on the image above:

  • Teammate

  • Channel type

  • Total conversations handled

  • Average initial response within business hours

  • Average subsequent response within business hours

  • Average total resolution within business hours

  • Average teammate messages

  • Satisfied

    • very satisfied / satisfied

  • Neutral

  • Dissatisfied

    • dissatisfied / very dissastisfied

  • Total survey response

  • Total products sent

  • Total sales made

Do you need help to interpret the report?! Do not hesitate to contact our support team 👈 or your success manager 👉

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