How to use CSV files
Specific to Heyday, the basics of opening, editing and saving FAQs CSV files are:
Do not delete headers (2 first rows)
Do not delete columns
Only edit cells in the ANSWERS column
MS Excel
Open file
You can convert an Excel worksheet to a text file by using the Save As command.
Open a blank Excel workbook.
In the Data tab, click Get Data > From File > From Text/CSV.
Select the file to open and click Import.
In the File origin area, select 65001: Unicode (UTF-8) and Comma in the Delimiters area.
Click Load.
Save as CSV file
You can convert an Excel worksheet to a text file by using the Save As command
Go to File > Save As
Click Browse
In the Save As dialog box, under Save as type box, choose the text file format for the worksheet
choose CSV (Comma delimited).
More here:
Google Spreadsheets
Open file
To correctly open CSV files in Google Spreadsheets, perform the following steps:
Open a blank Spreadsheet
In the File menu, click Open
Select the file to open and click Import.
Save as CSV file
You can convert an Excel worksheet to a text file by using the Save As command.
Go to File > Download
Click Comma separated values (.csv)
The CSV file is downloaded automatically.
More here:
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