Widget State
Last updated
Last updated
Widget state refers to the behaviour of the widget when a client joins your website. In other words, it is the state of the widget at its load.
There are three widget states:
It is configured the same way as all the other attributes, following the example below:
By default, the previous known state of the widget is used. If this is the first time for a client, the welcome state is used.
Setting the WidgetState = welcome
When a customer visits your website, the greeting bubble is displayed with a greeting message as shown below:
The duration at which the greeting message is displayed is determined by the delay_close attribute, which is explained in the next section.
Setting WidgetState = chat
When a client visits your website the widget displays open with the chat visible.
Setting WidgetState = close
The widget is displayed closed. No greeting message nor chat. Only the icon is visible.
