Video Chat

While clients purchase more and more online, exchanging product pictures of pre-recorded video via a traditional chat does not provide the same level of experience, level of detail of product, or the feel of a real-time video.

Did you know? If a potential customer can watch a video explaining a product or service beforehand, 73% of them are more likely to make a purchase.

Benefits for sales

• Create a virtual showroom

  --> Continue to sell even if store is closed

  --> No more geographical limitation, far from the store clients can now see the product live

• Provide clarity, as customers can have detailed and specific questions that are hard to explain using just words. Excellent for informed, more picky customers.

• Competitive advantage: As fairly new in retail, offering video chat gives you an edge on competitors to make more sales

• Qualifies the shopper’s intent to purchase and a segway to book an appointment

• Allow indirect sales attribution with the ‘’Add to cart’’ after the video

Benefits for support

• Solve problem faster, increased capability to solve issue

  • Post sale assistance: --> Ex. for installation, for evaluating a defective product with clients, etc.

• Create deeper relationships with client with a human feel

• Can better read their customer

• Can learn how customers interact with their product

• Lets teammates see empathy in action

Level of effort/development required

• Minimal effort required:

  • No additional software to download

  • No external applications needed to integrate