ENGLISH
Search
⌃K
Hey, you're here! Welcome to Heyday's Help Centre
⬇️ Download the Heyday App!
👥
TEAMMATES
👩💻
My Profile
🔐
My Password
📚
Understanding the Inbox
💬
In Chat
👤
ADMINISTRATORS
📊
Analytics
⚙
Settings
✨
Best practices
Assigning a conversation
How to Make a Teammate become an Administrator
Email - Teammate Performance Export
🎛️ CHAT SETUP
Overview
Heyday Chat
The Code Snippet
Customizing your Chat
Event Tracking
How to Integrate Heyday Webchat into a Native App
How to Integrate Facebook Chat if you Already Call the SDK
🔗
CHANNELS & FEATURES
Channels
Features
E-comms
FAQ Automation
Product Search
Sales Attribution
Store Locator
Continuous Conversation
Marketing Campaigns
Email Marketing & Newsletter
Order/Shipment tracking
CSAT Survey
Wait Time Management
Appointment Booking
Loyalty Program
Back in Stock Notifications
Price Drop Notifications
Product Recommendation Quiz
Powered By
GitBook
Wait Time Management
This feature is used to:
Manage customer’s expectations
Keep them informed during a 'transfer to teammate'
Evaluate wait time based on team workload
Previous
Teammate CSAT
Next
Appointment Booking
Last modified
1yr ago
