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Hey, you're here! Welcome to Heyday's Help Centre
⬇️ Download the Heyday App!
👥
TEAMMATES
👩💻
My Profile
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My Password
📚
Understanding the Inbox
💬
In Chat
👤
ADMINISTRATORS
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Analytics
⚙
Settings
✨
Best practices
Assigning a conversation
How to Make a Teammate become an Administrator
Email - Teammate Performance Export
🎛️ CHAT SETUP
Overview
Heyday Chat
The Code Snippet
Customizing your Chat
Shopify
How to Integrate Heyday Webchat into a Native App
How to Integrate Facebook Chat if you Already Call the SDK
🔗
CHANNELS & FEATURES
Channels
Features
E-comms
FAQ Automation
Product Search
Sales Attribution
Store Locator
Continuous Conversation
Marketing Campaigns
Email Marketing & Newsletter
Order/Shipment tracking
CSAT Survey
Wait Time Management
Appointment Booking
Loyalty Program
Back in Stock Notifications
Price Drop Notifications
Product Recommendation Quiz
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Wait Time Management
This feature is used to:
Manage customer’s expectations
Keep them informed during a 'transfer to teammate'
Evaluate wait time based on team workload
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Teammate CSAT
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Appointment Booking
Last modified
1yr ago
