For the customer & for the Chatbot.
The chatbot Customer SATisfaction score is a metric that you can get when shoppers rate their experience with the chatbot and/or the teammates. It measures how satisfied a customer is with the overall experience.
Analyzing the CSAT helps retailers, teammates and Heyday understand where to improve and continuously explore ways to deliver an exceptional customer experience.
- Gather feedback directly from customers.
- Understand customer satisfaction across automated touch-points.
- Allow your customers to shape your strategy.
Heyday provides two