CSAT Survey

For the customer & for the Chatbot.

What is it all about?

The chatbot Customer SATisfaction score is a metric that you can get when shoppers rate their experience with the chatbot and/or the teammates. It measures how satisfied a customer is with the overall experience.


Analyzing the CSAT helps retailers, teammates and Heyday understand where to improve and continuously explore ways to deliver an exceptional customer experience.

  • Gather feedback directly from customers.

  • Understand customer satisfaction across automated touch-points.

  • Allow your customers to shape your strategy.

Heyday provides two ✌️ CSAT surveys:

  • Chatbot CSAT: Evaluating the customer experience with the Chatbot.

  • Teammate CSAT: Evaluating the customer experience with the teammates.

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