CSAT Survey

For the customer & for the Chatbot.

What is it all about?

The chatbot Customer SATisfaction score is a metric that you can get when shoppers rate their experience with the chatbot and/or the teammates. It measures how satisfied a customer is with the overall experience.

Benefits

Analyzing the CSAT helps retailers, teammates and Heyday understand where to improve and continuously explore ways to deliver an exceptional customer experience.

• Gather feedback directly from customers.

• Understand customer satisfaction across automated touch-points.

• Allow your customers to shape your strategy.

Heyday provides two ✌️ CSAT surveys:

• Chatbot CSAT: Evaluating the customer experience with the Chatbot.

• Teammate CSAT: Evaluating the customer experience with the teammates.