The chatbot Customer SATisfaction score is a metric that you can get when shoppers rate their experience with the chatbot and/or the teammates. It measures how satisfied a customer is with the overall experience.
Analyzing the CSAT helps retailers, teammates and Heyday understand where to improve and continuously explore ways to deliver an exceptional customer experience.
Gather feedback directly from customers.
Understand customer satisfaction across automated touch-points.
Allow your customers to shape your strategy.
Heyday provides two
Chatbot CSAT: Evaluating the customer experience with the Chatbot.
Teammate CSAT: Evaluating the customer experience with the teammates.