Keep Your Customer Informed

Your customers can connect with your brand via two-ways to retrieve the latest information on the delivery of their orders:

There are two ways for the customers to retrieve the latests information on their order after connecting to your brand:

• In-chat query

• Notifications

In-Chat Query

Customers can contact your brand via chat (ex: website, Facebook, etc.) and ask for an update. In such instances, the chatbot retrieves the latest information from the shipping carrier and displays the information directly inside the chat.

Picture 1: in-chat query for shipment status

Notifications

Your customers can subscribe to Facebook Messenger notifications and choose to receive this shipment related information via Messenger.

Customers can subscribe to notification in two ways:

1. Inside Facebook Messenger (see picture 2)

2. Through a link (eg: in a confirmation email). Refer to the next section for details.

Picture 2: in-chat subscription for shipment updates