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Understanding the Inbox
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Primary & Other

Primary and other are two categories at which conversations are separated in the Heyday Inbox.
Under Primary, you'll find the main conversations with the clients, which includes:
  • ​New Requests​
  • ​Open Conversations​
  • ​Assigned to me​
  • ​Starred ​
Under Other, you'll find conversations that are currently handled by the BOT (Chatbot Conversations) and conversations that were closed by a teammate (Closed Conversations).
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Last modified 1yr ago
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