Shipment tracking is one of the most recurring post-sales inquiries that clog the bandwidth of customer service teams.
The Heyday chatbot integrates with major shipping carriers, allowing your customers to track their order status in the chatbot through Order ID/Tracking number or Customer e-mail, without involving a live teammate.
- Salesforce Commerce Cloud
- Post Canada
Curious to know if your Heyday chatbot connects to your shipping carrier?