Best practices
Here are some tips to help you get the most out of the Heyday Inbox
Close conversations after 24-hours of customer inactivity. βοΈ
To close a conversation
Go to Inbox
Select inactive conversation(s)
Click the βcheckmarkβ icon
Undo βSend CSATβ, if applicable
Select βYesβ
β Star conversations and use the Priority folder for customers you'd like to follow up with.
Try to keep customers on a single channel.
βοΈ If they're on Facebook Messenger and they ask you to call or email them, remind the customer that they can always contact you right on Messenger.
If applicable, set the teammates's business hours on a 30-minute delay. π
This way, teammates have a bit of a buffer to handle queries from the night before or the weekend.
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