✨
Best practices
Here are some tips to help you get the most out of the Heyday Inbox
To close a conversation
- 1.Go to Inbox
- 2.Select inactive conversation(s)
- 3.Click the “checkmark” icon
- 4.Undo “Send CSAT”, if applicable
- 5.Select “Yes”
Leaving conversation open for more than 24-hours may affect the accuracy of reports
☝️ If they're on Facebook Messenger and they ask you to call or email them, remind the customer that they can always contact you right on Messenger.
Last modified 1yr ago