ENGLISH
Search…
⌃K
ENGLISH
Hey, you're here! Welcome to Heyday's Help Centre
⬇️ Download the Heyday App!
👥
TEAMMATES
👩💻
My Profile
🔐
My Password
📚
Understanding the Inbox
💬
In Chat
🚪
Close Conversation
⭐
Priority
↔
Reassign to Another Teammate
🏬
Assign to Another Department
🗒
Internal Notes
⛔
Conversation Blocking
📜
Templates
🔎
Products
📲
Start a call/Video chat
😁
Emojis
📎
Attach Files & Images
🫂
Customer Insights
👤
ADMINISTRATORS
📊
Analytics
⚙
Settings
✨
Best practices
Assigning a conversation
How to Make a Teammate become an Administrator
Email - Teammate Performance Export
🎛️ CHAT SETUP
Overview
Heyday Chat
The Code Snippet
Customizing your Chat
Shopify
How to Integrate Heyday Webchat into a Native App
How to Integrate Facebook Chat if you Already Call the SDK
🔗
CHANNELS & FEATURES
Channels
Features
Powered By GitBook
🏬

Assign to Another Department

Despite the nature of the business, transferring cases from one department to the other is a common scenario in customer facing roles.

How to Assign a Conversation to Another Department

Click on the fourth icon
on the top right of the chat view
A pop-up opens allowing you to choose from the departments available for your business
Previous
Reassign to Another Teammate
Next
Internal Notes
Last modified 11mo ago
Copy link