Support
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ENGLISH
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This flow is initiated if the teammate sends the CSAT survey to the client.
The following flow IDs refer to a Support related FAQ intent:
Account/Online/Login
Certifications
Contest
COVID-19
Employment
FAQ menu
In-store pickup/Click and
Installation
Membership
Online orders
Order cancellation
Order confirmation
Order modification
Order problem
Order Tracking
Payment
Product Customization
Receipt/Invoices
Refund/Return/Exchanges
Rentals
Repairs
Replacement parts
Shipping policy
Sponsorship
Store information
Warranty
This flow refers to anything that is not covered by our standard intents
The flow used when an FAQ was rated as unhelpful
The flow used when an FAQ was rated as helpful
The following flow IDs refer to a Support related feature or tool integration:
Order tracking
Store locator
These include various introductory menus and fallback messages including misunderstanding, the main menu, and the FAQ introduction
These messages are sent during opening hours after a teammate has not/can not respond within the outlined intervals