Salesforce Commerce Cloud

SFCC

To integrate SFCC with the Heyday chat, here's what you need from you:

Api access required

• Client ID: client_id

• Access Token → access_token [Used for Order search]

• Demandware domain name: domain_name

• Store Names: storenName

The a client_id and an access_token are used in an authentication call to get a bearer_token used in the order_search call.

Then this bearer_token allow us to perform some query on the api order_search. Therefore, we need the <domain_name> and <storenName>

If you have multiple store names, you need to send us all of the applicable ones.

Further access needed varies by feature. For example:

Product search

For the product search feature, we need read access on:

• /products API

• /categories API

• /product_search API

Shipment tracking

For the order/shipment tracking feature, we need read access on:

• GET /orders API

• POST /order_search API