Salesforce Commerce Cloud


To integrate SFCC with the Heyday chat, here's what you need from you:

Api access required

  • Client ID: client_id

  • Access Token → access_token [Used for Order search]

  • Demandware domain name: domain_name

  • Store Names: storenName

The a client_id and an access_token are used in an authentication call to get a bearer_token used in the order_search call.

Then this bearer_token allow us to perform some query on the api order_search. Therefore, we need the <domain_name> and <storenName>

If you have multiple store names, you need to send us all of the applicable ones.

Further access needed varies by feature. For example:

For the product search feature, we need read access on:

  • /products API

  • /categories API

  • /product_search API

Shipment tracking

For the order/shipment tracking feature, we need read access on:

  • GET /orders API

  • POST /order_search API

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