Department Report

This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by department. It should be filterable by date and only contain closed conversations.

• Last deparment

• Last channel type

• Total closed conversations

• Average intitial response within business hours

• Average subsequent response within business hours

• Average total teammate participation within business hours

• Average teammates last csat 0-100

• total teammates

Do you need help to interpret the report?! Do not hesitate to contact our support team [e-mail] 👈 or your success manager 👉 [e-mail]