Department Report

This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by department. It should be filterable by date and only contain closed conversations.
  • Last deparment
  • Last channel type
  • Total closed conversations
  • Average intitial response within business hours
  • Average subsequent response within business hours
  • Average total teammate participation within business hours
  • Average teammates last csat 0-100
  • total teammates
Do you need help to interpret the report?! Do not hesitate to contact our support team [email protected]
or your success manager
[email protected]