Department Report
This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by department. It should be filterable by date and only contain closed conversations.
Last deparment
Last channel type
Total closed conversations
Average intitial response within business hours
Average subsequent response within business hours
Average total teammate participation within business hours
Average teammates last csat 0-100
total teammates
Do you need help to interpret the report?! Do not hesitate to contact our support team support@heyday.ai 👈 or your success manager 👉 success@heyday.ai
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