Team's Report
This report is essentially a pivot table on the conversations report, for conversations which were escalated to a human, by agent. It should be built based on choice of date and only contain closed conversations.
Following the order on the image above:
Teammate
Channel type
Total conversations handled
Average initial response within business hours
Average subsequent response within business hours
Average total resolution within business hours
Average teammate messages
Satisfied
very satisfied / satisfied
Neutral
Dissatisfied
dissatisfied / very dissastisfied
Total survey response
Total products sent
Total sales made
Last updated
