How To Set Up a Notification Link
Shipment notifications: opt-in from a link
A great way to prompt customers to use the shipment tracking updates is to provide a subscription link for notification opt-ins inside Facebook Messenger.
For instance, a link similar to the one below can be added to an order confirmation email.
![](https://help.heyday.ai/~gitbook/image?url=https%3A%2F%2F4034817757-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-legacy-files%2Fo%2Fassets%252F-Lv6XLhjwb7f7cxmJf4g%252F-MZZ27NPgpEnUzP9KpLp%252F-MZZICbl2n2qMdVJUs5R%252Fmess%2520small.png%3Falt%3Dmedia%26token%3Da6d8c859-92e6-4c29-9909-4073cfe3401c&width=768&dpr=4&quality=100&sign=fc59f9d2&sv=1)
Get the latest update on facebook messenger
The content of the link (URL) must be structured as follows: https://www.m.me/<fb_page_id>?ref=BOT_OPTIN::SHIPMENT_TRACKING::<provider_type>::<id_type>::<id>::<locale> Only the parameters between <brackets> have to be modified. Below is the definition:
<fb_page_id>
-----> Facebook page ID<provider_type>---> Tag associated with the shipping carrier. Contact success@heyday.ai to know the tag associated with your shipping carrier.
<id_type> ----------> Defines whether the id is a shipment tracking (from the shipping carrier) or an order ID (from the brand). Permitted values: TRACKING_ID, ORDER_ID
<id> ----------------> Shipment tracking ID or order ID. This ID should be different for each order and must be embedded in the link.
<locale> ------------> Language used to communicate with the customer. Permitted values: en_CA, fr_CA
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