🚪Close Conversation
How to Close a Conversation
When the teammate has finished supporting the customer, they can close their conversation. We recommend having chats open for a maximum of 24-hours after the last customer interaction.
Closing conversations within 24-hours helps manage your customers’ expectations while answering their questions as quickly as possible. 👍
To close a conversation, click on the checkmark as indicated below:
![](https://help.heyday.ai/~gitbook/image?url=https%3A%2F%2F4034817757-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-Lv6XLhjwb7f7cxmJf4g-887967055%252Fuploads%252FEWBGS7fuwD4Sk1yfjk3N%252Fimage.png%3Falt%3Dmedia%26token%3Dec0521ac-fa77-4739-8d19-d72969117843&width=768&dpr=4&quality=100&sign=c2d793c1&sv=1)
Once choosing to close a conversation a pop-up opens allowing you to chose which department was involved in the chat as well as send a satisfaction survey to the client.
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